Before sending any part for return or exchange you must receive an RMA (Return Merchandise Authorization) number from our service department. Links to our warranty and terms and conditions are located on the bottom of every page.
30-Day Money Back Guarantee
The parts we sell carry a warranty against defects. You can return any product within 30 days of the date first received. Any returned product must be in the same new condition as sold, show no signs of installation and will be subject to a 20% restocking fee (shipping is not refunded). The product being returned must be received by excellaptopparts.com no later than 30 days from the date the order was delivered by the shipping carrier to qualify for the return. Once received, we will determine the part is ours and is in the condition previously described. Please allow 10 business days to process your refund. Your bank may require additional time to process the refund. We can only issue a credit to the original payment method used in making the purchase.
One (1) Year Warranty On Parts
There is a one year warranty on all products we sell. We gurantee all products against defects for one (1) year from the date the product is first received. If your product fails within this one year period we will replace the product at our expense (customer responsible for shipping product to us) for exchange only for the same product. Any product returned to us for exchange will be subject to testing to verify the defective claim.
What is covered? Any product that is defective under normal wear.
What is not covered? Failure or damage resulting from misuse, accident, physical damage, modification, unsuitable operating environment, improper installation, natural disasters, power surges, improper maintenance, or removal of security labels.